Privacy Policy

1. Introduction

Arcova Consulting Limited (“Arcova,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use and share it, and the choices you have, when you visit our website (arcova.bio) or engage our services. Arcova is the data controller responsible for your personal information.

2. Information We Collect

Arcova is a single-page website with no sign-up or contact form. We only collect the information described below:

• Information you give us directly. When you book a call through our scheduling provider or email us, you may provide your name, email address, company name, and the contents of your message.
• Engagement information. If you become a client, we collect the information needed to deliver and administer the work, such as project details and billing contact information.
• Usage and device data. When you visit the site we automatically collect limited technical information such as your browser and device type, pages viewed, referring website, and approximate (city-level) location, gathered through cookies and analytics.

3. How We Use Your Information

We use your information to:

• Respond to your enquiries and schedule and manage calls
• Provide, administer, and invoice for our services
• Understand how the site is used and improve its content and performance
• Send service-related or, where you have agreed, occasional update communications (you can opt out at any time)
• Comply with our legal and regulatory obligations

Where the law requires a legal basis (for example, under the UK/EU GDPR), we rely on your consent, the performance of a contract with you, our legitimate interest in operating and improving our business, and compliance with legal obligations.

4. Cookies and Analytics

We use a small number of cookies and similar technologies to keep the site working and to understand aggregate traffic through Google Analytics. Analytics data is used in aggregate and is not used to identify you personally. You can block or delete cookies through your browser settings, and you can opt out of Google Analytics using Google’s browser opt-out add-on.

5. How We Share Your Information

We do not sell your personal information or share it for advertising. We share information only with trusted service providers who process it on our behalf and under contract, including:

• Calendly — to schedule and manage calls you book with us
• Google Analytics — to measure aggregate website usage
• Our website hosting and email providers, who store data on our behalf

We may also disclose information where required by law, to enforce our agreements, or to protect the rights, property, or safety of Arcova, our clients, or others.

6. Data Retention

We keep personal information only for as long as needed for the purposes set out in this policy — typically for the duration of our correspondence or engagement and a reasonable period afterwards — and longer where we are required to retain records to meet legal, tax, or accounting obligations. When information is no longer needed, we delete or anonymise it.

7. Data Security

We take reasonable technical and organisational measures to protect your information against unauthorised access, loss, or disclosure. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.

8. International Transfers

Arcova Consulting Limited is based in New Zealand, and some of our service providers operate in other countries, including the United States. By using our website or services, you acknowledge that your information may be processed and stored outside your country of residence. Where required, we take steps to ensure such transfers are subject to appropriate safeguards.

9. Your Rights

Depending on where you live, you may have the right to access the personal information we hold about you, ask us to correct or delete it, object to or restrict certain processing, request a copy in a portable format, and withdraw consent at any time. You may also have the right to lodge a complaint with your local data protection authority. To exercise any of these rights, contact us at emma@arcova.bio.

10. Children’s Privacy

Our website and services are intended for businesses and professionals and are not directed at children. We do not knowingly collect personal information from anyone under 16.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above, and the current version will always be posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us at emma@arcova.bio.